Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL LE CEP
Are gift boxes sent immediately after purchase?
Yes, the HOTEL LE CEP gift boxes are sent immediately after purchase, either by email or by mail depending on your choice. You can opt for instant email delivery if you're in a hurry. HOTEL LE CEP.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for immediate delivery by email or postal mail, with the option to personalize. At HOTEL LE CEP, we guarantee the best rate and an unforgettable wellness experience.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can have the gift certificate delivered directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order on our HOTEL LE CEP website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or opt for in-store pickup when finalizing your order. Email delivery is immediate and ideal for a last-minute offer. All our gift boxes are available at HOTEL LE CEP.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with immediate delivery by email or by mail according to your preference, at our establishment HOTEL LE CEP.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share the group gift link via email or on social media to allow participants to add their contribution. At HOTEL LE CEP, immediate delivery by email or postal mail allows you to enjoy your gift box right away.
How can I choose the amount for a gift card?
The HOTEL LE CEP gift certificate allows you to freely choose the amount to give, according to your budget and wishes.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it. Enjoy your experience with HOTEL LE CEP.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button. You can then start your selection of gift boxes for HOTEL LE CEP again.
Can I purchase multiple gift vouchers at the same time?
It is perfectly possible to purchase multiple HOTEL LE CEP gift boxes at the same time. They will all be included in your order and you can give them to different people. Take advantage of our selection of HOTEL LE CEP gift boxes.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on the HOTEL LE CEP website.
How do I purchase or give a gift box?
To offer a gift box from HOTEL LE CEP, select your gift box from our selection, add it to your cart and complete your order. You can customize the gift box with a message and choose between immediate email delivery or a gift pouch version to your home.
Can we give a gift certificate and let the recipient choose the experience?
With a gift voucher from HOTEL LE CEP, the recipient can freely choose the experience they desire from our many services, whether it's a stay, a spa treatment, or a gastronomic experience.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the conditions specified at the time of purchase. The HOTEL LE CEP gift boxes offer great flexibility, with the possibility to book dates according to the establishment's availability.
Is the gift box customer service reachable by email?
You can send us an email for any questions regarding your gift box, and we commit to responding within 48 business hours. Our team is at your disposal to assist you in using your gift box at HOTEL LE CEP.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also contact us by email or through our online form. HOTEL LE CEP.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal account on our website. Log in with the credentials provided at the time of purchase to track your order at HOTEL LE CEP.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, HOTEL LE CEP.
Is there a dedicated customer service for gift boxes?
HOTEL LE CEP provides you with a dedicated customer service to answer all your questions about your gift box. You will find detailed and personalized information directly on our website or through the available contact options.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your gift box at HOTEL LE CEP. You will find information about booking, validity, and included services to fully enjoy your wellness and gastronomic experience at our establishment HOTEL LE CEP.
Is spa access included in my gift box?
Access to the spa depends on the options included in your gift box. For example, the Day Spa Day & Bistronomic Lunch box offers a day combining private relaxation and personalized care, while the Day Spa Morning box includes one hour of private time in the H2O space and a customized technological treatment. Specific boxes like the Deep Tissue Ritual also offer deep massages for a complete well-being experience at HOTEL LE CEP.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of an HOTEL LE CEP gift box has access to the same services as other customers, according to the establishment's conditions and the chosen services.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at our establishment, HOTEL LE CEP.
Is parking included in my gift box?
Parking is not included in the HOTEL LE CEP gift boxes. For your convenience, parking spaces are available near the establishment.
Is breakfast included in my gift box?
Breakfast is not automatically included in the HOTEL LE CEP gift boxes. To confirm the included services, check the conditions of your gift box.
Is special attention given to the recipient of a gift box?
The recipient of an HOTEL LE CEP gift box can book their dates directly with the establishment and will enjoy a personalized experience, whether for treatments, stays, or gastronomic experiences.
Is a welcome drink included in my gift box?
Your gift box includes a welcome drink during your stay at HOTEL LE CEP.
Should we bring towels to the Spa?
The towels are provided by the Spa Marie de Bourgogne at HOTEL LE CEP. Therefore, you do not need to bring any for your treatments or relaxation day at our establishment HOTEL LE CEP.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs, with a wide range of gift boxes to choose from and options for instant delivery by email or postal mail, at our establishment HOTEL LE CEP.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The gift boxes are customizable and can be sent immediately by email or mail, depending on your preference. Take advantage of the best guaranteed rate for your purchases at HOTEL LE CEP.
Do you offer preferential rates for bulk purchases?
Degressive rates are available for large quantity purchases, with a customized quote based on the ordered volume. Take advantage of this opportunity to offer an unforgettable experience at our establishment, HOTEL LE CEP.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer customizable gift boxes for corporate committees, with preferential rates and customization options based on the volume ordered, at our establishment HOTEL LE CEP.
How do I correct an incorrect email address for a gift box?
You can correct the email address associated with your gift box by providing us with your order number and the new details. The establishment's conditions apply for this modification at HOTEL LE CEP.
How can I leave a review for my gift box?
To share your experience with your gift box, you can leave a review by logging into your customer account on our website. The terms may vary depending on the conditions of the HOTEL LE CEP establishment.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. The gift boxes from HOTEL LE CEP offer many advantages such as instant delivery by email or postal mail, a guaranteed better rate, and the possibility to customize the boxes.
Is there a dress code for the gift box?
The dress code at HOTEL LE CEP depends on the services chosen. For dinner at the Loiseau des Vignes restaurant, smart casual attire is recommended. Enjoy your stay at our establishment HOTEL LE CEP.
From what age can I get a treatment?
The minimum age to receive a treatment at HOTEL LE CEP is 12 years for massages and 16 years for Ayurvedic treatments.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at HOTEL LE CEP. You will be able to choose your stay or treatment dates according to the establishment's availability.
How can one access the hotel from the airport?
To get to HOTEL LE CEP from the airport, you can choose to take a taxi or a private transportation service. The hotel is ideally located in the heart of the medieval city of Beaune, making it easily accessible from the main roads. Enjoy your stay at our establishment HOTEL LE CEP.
Is the establishment accessible to people with reduced mobility?
The accessibility of HOTEL LE CEP for people with reduced mobility is ensured through adapted facilities, allowing you to fully enjoy your stay at our establishment.
Are pets allowed in the establishment?
HOTEL LE CEP allows pets, but it is advisable to check the specific conditions with the establishment to ensure a pleasant stay for everyone.
Where can I find the menus?
The menus for the gastronomic experiences offered by HOTEL LE CEP are available on the detailed sheet of each gift box, as well as on the establishment's website. You will find all the necessary information to choose the experience that suits you best.
What are the hours of operation?
The hours of HOTEL LE CEP are tailored to each service offered. For a day at the Marie de Bourgogne spa, you can enjoy the treatments and relaxation areas according to the hours indicated on the HOTEL LE CEP establishment's website.
Is there parking available near the establishment?
HOTEL LE CEP has a private parking lot to facilitate your stay. Located in the heart of the medieval city of Beaune, the establishment provides you with practical and secure access for your vehicle.
What are the delivery methods for gift boxes/vouchers?
The HOTEL LE CEP gift boxes can be sent by email or by mail to your home. You also have the option to choose immediate digital delivery for instant delivery. The boxes are customizable according to your wishes and you benefit from the best guaranteed rate directly from the HOTEL LE CEP establishment.
Is postal delivery offered?
We offer the postal sending of our gift boxes. You can choose between immediate email delivery or postal delivery, depending on your preferences. Take advantage of this option to offer a moment of relaxation to your loved ones with HOTEL LE CEP.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for stays, treatments, and gastronomic experiences within our establishment, HOTEL LE CEP.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format and can be sent to your home. You can also choose a digital version for immediate email delivery, with HOTEL LE CEP.
Is the box presented in a neat packaging?
The HOTEL LE CEP gift boxes are carefully wrapped for an elegant and neat presentation, ready to be given.
Is the gift box available in a digital format (e-gift box)?
You can choose to send your gift box immediately by email, a practical option for instant delivery. All our gift boxes are available in digital version, for immediate pleasure at HOTEL LE CEP.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is sent immediately by email or postal mail, depending on your choice, with varying delivery fees according to the selected option. Take advantage of this convenient option to delight your loved ones with the gift boxes from HOTEL LE CEP.
Do you deliver gift boxes internationally?
Yes, HOTEL LE CEP offers international delivery of its gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate dispatch by email or by post according to your choice.
What are the delivery times for gift boxes by mail?
The HOTEL LE CEP gift boxes are shipped within 24 hours by mail. You can also choose to send them immediately by email, which is perfect for a last-minute gift.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The gift box can be sent by email or by postal mail, and you benefit from the guaranteed best rate for your HOTEL LE CEP gift box.
Is express delivery available?
Your gift box can be sent immediately by email or by post. You can choose the option that suits you best when placing your order on our HOTEL LE CEP website.
How can I track my order?
You can track your order by logging into your account on our website. The HOTEL LE CEP gift boxes offer the advantage of immediate delivery by email or postal mail, with a guaranteed better rate and the possibility of customization. HOTEL LE CEP.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. It will be sent immediately by email or by post, with a guaranteed best rate for your purchase at HOTEL LE CEP.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is 2 to 5 business days. You can also choose immediate email delivery for a last-minute gift at HOTEL LE CEP.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation according to the conditions of the HOTEL LE CEP establishment.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. HOTEL LE CEP's gift boxes offer flexibility to book your dates at your convenience, but it is important to check the specific terms at the time of booking.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service is possible depending on availability and the conditions of HOTEL LE CEP. You can choose from a variety of treatments and experiences offered by our establishment, such as massages, Ayurvedic treatments, or gastronomic stays.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL LE CEP.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can book your dates at HOTEL LE CEP based on availability and the conditions of your gift box.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the HOTEL LE CEP establishment.
Is it possible to reschedule without fees with a gift box?
Date changes are possible with a gift voucher, subject to the establishment's availability. It is advisable to book your dates directly with the hotel to benefit from this flexibility at our establishment, HOTEL LE CEP.
Can I convert my gift box into a gift card?
The gift boxes from HOTEL LE CEP cannot be converted into gift checks. You can use them to book an experience at our establishment, such as an overnight stay, a spa treatment, or a gourmet dinner.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
We offer gift boxes for special occasions like Valentine's Day, Christmas, or weddings. Discover our online selection to find the offer that suits the event, at our establishment HOTEL LE CEP.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays, gatherings with friends, or bachelor/bachelorette parties. You will find options for stays, spa treatments, or gastronomic experiences, perfect for creating unforgettable memories at our establishment, HOTEL LE CEP.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The HOTEL LE CEP gift boxes are official and guaranteed without intermediaries, with secure payment directly to the establishment. You benefit from the best rate and customization according to your wishes, with immediate delivery in digital version or a gift pouch delivered to your home. HOTEL LE CEP.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the HOTEL LE CEP gift boxes are identical to those you can book directly with the establishment. You can customize your gift box according to your wishes, with the guarantee of getting the best rate directly from HOTEL LE CEP.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services offered in our gift boxes can be exchanged according to the availability and conditions of the establishment. You will thus be able to choose a massage instead of a facial treatment, for example, during your reservation. All options are detailed in our HOTEL LE CEP gift boxes.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a HOTEL LE CEP gift box. Payment terms are specified during the ordering process on our official website.
Is online payment secure?
Online payment for your gift boxes is fully secured, with protection for your banking data. You also benefit from the best guaranteed rate and customization of the boxes according to your preferences, directly from our official HOTEL LE CEP store.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for the gift box by credit card, bank transfer, or PayPal according to the options offered during your order at HOTEL LE CEP.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The HOTEL LE CEP gift boxes are specially designed to offer a unique experience of relaxation and gastronomy, with options such as stays, spa treatments, and gourmet dinners. Each box allows you to enjoy the exclusive services of our establishment, such as Ayurvedic treatments or vitality courses in our Marie de Bourgogne spa.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the HOTEL LE CEP gift boxes.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate delivery by email or postal mail, depending on your choice, for a quick and secure shopping experience at HOTEL LE CEP.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for their purchases of gift boxes at HOTEL LE CEP.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL LE CEP, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your HOTEL LE CEP customer account.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift box purchases. You can choose the payment method that suits you best when placing your order at HOTEL LE CEP.
Can I receive an invoice after my purchase?
You will receive an invoice via email after your purchase at HOTEL LE CEP. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and you benefit from the best guaranteed rate at HOTEL LE CEP.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL LE CEP.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best guaranteed rate. Enjoy this unique experience at HOTEL LE CEP.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the HOTEL LE CEP establishment.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order on our website. This message will be included with the gift box for a unique and thoughtful touch, at HOTEL LE CEP.
Can we add options to your gift box offers?
The gift boxes from HOTEL LE CEP can be customized to your liking, with various options depending on the chosen offers. For example, you can add specific treatments or gastronomic experiences to enhance your gift box. Discover all the possibilities directly on our HOTEL LE CEP website.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging to enhance your gift boxes sent by mail. You can customize the packaging during your online order for an extra touch of luxury, in line with the experience you provide with HOTEL LE CEP.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding, when purchasing at our establishment HOTEL LE CEP.
How do I request a refund for a gift box purchased online?
To request a refund for an online purchased gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL LE CEP.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment HOTEL LE CEP.
Can partially used gift boxes be refunded?
Partially used HOTEL LE CEP gift boxes are non-refundable. Usage conditions are specified at the time of purchase. Enjoy our wide selection of gift boxes to offer an unforgettable experience at our establishment, HOTEL LE CEP.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. The gift boxes from HOTEL LE CEP offer great flexibility to customize your offer.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to the HOTEL LE CEP gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the terms of sale indicated at the time of purchase. These terms are specified during the order and guarantee the flexibility of using the gift box in our establishment HOTEL LE CEP.
What should I do if the received box is damaged or contains an error?
If your HOTEL LE CEP gift box is damaged or contains an error, please provide us with a photo of the affected box. We commit to processing your request promptly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a gift box purchased for HOTEL LE CEP depends on the specific terms and conditions of sale for that gift box. These terms are available on the description page of the gift box you wish to purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use the gift box before its expiration date, they unfortunately will no longer be able to enjoy it. We recommend checking the establishment's conditions to find out about possible extension options, at our establishment HOTEL LE CEP.
Is a voucher issued if the gift box is not used?
If the gift box is not used, a credit may be issued according to the specific conditions of the HOTEL LE CEP establishment.
How can I redeem the cashback?
To use your savings, you will receive a voucher or gift card that you can use to book your stay or treatment dates at our establishment HOTEL LE CEP.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased from HOTEL LE CEP depend on the specific conditions of the establishment. You can book your dates directly with the hotel once the box is received, and benefit from immediate digital delivery for quick use.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from HOTEL LE CEP are neither exchangeable nor refundable. The terms of use are specified at the time of purchase, at our establishment HOTEL LE CEP.
Are there any dates excluded for gift boxes?
Some dates may be excluded for HOTEL LE CEP gift boxes. To check availability, verify the dates when making your reservation.
Is booking with a gift box subject to availability?
The reservation with a gift box from HOTEL LE CEP is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy the services of our establishment HOTEL LE CEP.
Do I need the gift box number to make a reservation with a gift box?
To book with a gift box from HOTEL LE CEP, you will need the number provided in it. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of the gift box at HOTEL LE CEP on the weekend is possible depending on the establishment's availability. The spa Marie de Bourgogne and the offered treatments are accessible for a relaxing and well-being experience.
Can I use my gift box on holidays?
The use of your gift box at HOTEL LE CEP is possible on holidays, subject to the establishment's availability. To fully enjoy your experience, we recommend booking in advance.
Can I freely choose my dates with a gift box?
With a gift box, you can book your stay dates according to the establishment's availability. The beneficiary can choose their dates directly with HOTEL LE CEP.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment. The sending of your gift box is immediate in digital format or as a gift pouch to your home, depending on your choice, in our establishment HOTEL LE CEP.
Can I make a reservation by phone with my gift box?
You can make a reservation by phone with your gift box at HOTEL LE CEP. To learn about the terms, refer to the conditions mentioned at the time of purchase of your gift box.
Can I make a reservation by email with my gift box?
You can make a reservation by email with your gift box by following the reservation procedures of HOTEL LE CEP.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of HOTEL LE CEP establishment.
Does my gift box cover the entire service?
Your gift box covers the specified service on your exchange voucher at HOTEL LE CEP. Any additional supplements or extra options are at your own expense. The exact conditions are indicated upon booking.
Is my gift box personalized?
Your gift box is nominative, in the name of the beneficiary indicated at the time of purchase. It can be used to book services within our establishment, HOTEL LE CEP.
Can my gift box be used all at once?
Your gift box for HOTEL LE CEP can be used in a single visit, according to the establishment's conditions. You will be able to fully enjoy the chosen experience, whether it's a stay, a treatment, or a tasting, during your visit to Beaune.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only at our establishment HOTEL LE CEP in Beaune. To fully enjoy your experience, you can choose from our various services, such as Marie de Bourgogne spa treatments or gastronomic stays.
Is my gift box valid in only one establishment?
Your gift box is valid only at HOTEL LE CEP in Beaune, Burgundy. It allows you to enjoy our stays, treatments, and gastronomic experiences in our 5-star establishment.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Please check the conditions and rates when making your reservation at HOTEL LE CEP.
Can someone else use my gift box?
The gift box is personal and reserved for its beneficiary. You can book your stay or treatment dates directly with the HOTEL LE CEP establishment.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your HOTEL LE CEP gift box, depending on the services chosen. The terms are indicated on your HOTEL LE CEP gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL LE CEP, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets at HOTEL LE CEP depends on the establishment's conditions. We invite you to check directly with the hotel to know the specific terms.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. You will then be able to choose your stay or treatment dates directly with the HOTEL LE CEP establishment.
Do I need to create a customer account to purchase a gift box?
To purchase a gift box, it is not necessary to create a customer account. You can place an order as a guest, directly on our HOTEL LE CEP website.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in several installments, depending on availability and the establishment's conditions. Take advantage of the flexibility offered by HOTEL LE CEP to organize your stay and treatments as you wish.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL LE CEP are usually set at 3 PM for check-in and 12 PM for check-out, but they may vary depending on the conditions of your gift box. This information is specified at the time of booking.
What services are included in a gift certificate?
The services included in a gift voucher depend on the chosen box set. You can enjoy a gastronomic experience, a personalized treatment, or a day of relaxation at the spa Marie de Bourgogne, depending on the option selected in our establishment HOTEL LE CEP.
What is the difference between a gift box and a free amount voucher?
A gift box from HOTEL LE CEP offers a choice among predefined experiences, such as hotel stays or spa treatments, while an open amount voucher allows you to pay for a service up to the chosen amount, thus offering flexibility to customize your stay.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. You can review them in detail before making your purchase to understand the usage and booking terms. This information is provided to offer you a transparent and pleasant experience at our establishment, HOTEL LE CEP.
How do I use a gift box during booking?
To use your gift box at HOTEL LE CEP, book directly with the establishment by mentioning your unique code. The lucky recipient can choose their stay or treatment dates according to availability, and customize their experience with the offered services.
Can the gift box be transferred to a third party?
The HOTEL LE CEP gift box can be given to a third party. Simply indicate the recipient's name during the order or specify it during the booking.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment HOTEL LE CEP.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the establishment HOTEL LE CEP.
What is the validity period of a gift box?
The HOTEL LE CEP gift boxes are valid for 1 year from the date of purchase, giving you a year to plan and enjoy your relaxing and gastronomic experience. This validity period allows you to choose the perfect time to offer or use your gift box at our establishment, HOTEL LE CEP.
Are children allowed?
HOTEL LE CEP offers services tailored for children, including specific care for the youngest. You can enjoy a moment of relaxation in complete serenity at this 5-star establishment in Beaune.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The recipient of the gift box can use the amount at their discretion, but the unused balance will not be refunded. If the gift box amount is insufficient, they can pay the difference directly at HOTEL LE CEP.
Is the spa access private?
Access to the spa can be private depending on the chosen gift box. For example, the Day Spa Day & Bistronomic Lunch includes private relaxation in the H2O area. The gift boxes offered by HOTEL LE CEP provide various relaxation and care options.
What types of gift boxes do you offer?
We offer gift boxes for stays, wellness experiences, gourmet dinners, and wine tours, catering to all tastes. You can give nights at the hotel, treatments at the Marie de Bourgogne spa, Ayurvedic massages, or wine tastings. All our gift boxes are customizable to meet your desires, at HOTEL LE CEP.